{"id":10587,"date":"2024-08-19T13:27:10","date_gmt":"2024-08-19T11:27:10","guid":{"rendered":"https:\/\/hi-render.ch\/?page_id=10587"},"modified":"2025-08-11T08:36:37","modified_gmt":"2025-08-11T06:36:37","slug":"legale-refund-policy","status":"publish","type":"page","link":"https:\/\/hi-render.ch\/en\/legale-refund-policy\/","title":{"rendered":"Legale \/ Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10587\" class=\"elementor elementor-10587\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e850e7 e-flex e-con-boxed e-con e-child\" data-id=\"7e850e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-730e579 elementor-widget elementor-widget-heading\" data-id=\"730e579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5309bf02 e-flex e-con-boxed e-con e-parent\" data-id=\"5309bf02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37cea14a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"37cea14a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"42\" data-end=\"423\">In accordance with European Directive 2011\/83\/EU and the <strong data-start=\"98\" data-end=\"135\">UK Consumer Contracts Regulations<\/strong> On consumer rights, the right of withdrawal does not apply to digital content not supplied on a tangible medium, provided that performance has begun with the consumer's express prior agreement and acknowledgement that he thereby loses his right of withdrawal.<\/p>\n<p data-start=\"425\" data-end=\"492\">By confirming their order, customers expressly acknowledge that :<\/p>\n<ul data-start=\"494\" data-end=\"686\">\n<li data-start=\"494\" data-end=\"560\">\n<p data-start=\"496\" data-end=\"560\">they want immediate access to the digital content they have purchased,<\/p>\n<\/li>\n<li data-start=\"561\" data-end=\"686\">\n<p data-start=\"563\" data-end=\"686\">and that he waives his right of withdrawal once the product has been delivered by e-mail or made available for download.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"688\" data-end=\"993\">Under Swiss law, there is no legal right of withdrawal for distance sales. Consequently, all sales of digital products on our platform are final and non-refundable, whether the purchase is made from Switzerland or from a European Union country.<\/p>\n<p data-start=\"995\" data-end=\"1238\">However, our team will be happy to answer any questions you may have and to offer you solutions or assistance regarding the purchase and use of the product (technical problems or difficulties downloading models, etc.).<\/p>\n<p data-start=\"1240\" data-end=\"1307\">You can contact us by e-mail at : <strong data-start=\"1282\" data-end=\"1305\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1284\" data-end=\"1303\">hello@hi-render.com<\/a><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df9955 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4df9955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"145\" data-end=\"528\">In accordance with European Directive 2011\/83\/EU and\u00a0<strong style=\"color: var( --e-global-color-text ); text-align: var(--text-align); background-color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-style: var( --e-global-typography-text-font-style ); letter-spacing: var( --e-global-typography-text-letter-spacing );\" data-start=\"117\" data-end=\"154\">UK Consumer Contracts Regulations\u00a0<\/strong><span style=\"color: var( --e-global-color-text ); text-align: var(--text-align); background-color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-style: var( --e-global-typography-text-font-style ); font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var( --e-global-typography-text-letter-spacing );\">on consumer rights, <\/span><strong style=\"color: var( --e-global-color-text ); text-align: var(--text-align); background-color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-style: var( --e-global-typography-text-font-style ); letter-spacing: var( --e-global-typography-text-letter-spacing );\" data-start=\"292\" data-end=\"387\">the right of withdrawal does not apply to digital content not supplied on a tangible medium<\/strong><span style=\"color: var( --e-global-color-text ); text-align: var(--text-align); background-color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-style: var( --e-global-typography-text-font-style ); font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var( --e-global-typography-text-letter-spacing );\">, Once the execution has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.<\/span><\/p>\n<p data-start=\"530\" data-end=\"598\">By confirming their order, the customer expressly acknowledges that:<\/p>\n<ul data-start=\"599\" data-end=\"783\">\n<li data-start=\"599\" data-end=\"663\">\n<p data-start=\"601\" data-end=\"663\">they wish to access the purchased digital content immediately,<\/p>\n<\/li>\n<li data-start=\"664\" data-end=\"783\">\n<p data-start=\"666\" data-end=\"783\">and they waive their right of withdrawal once the product has been delivered by email or made available for download.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"785\" data-end=\"1051\">According to Swiss law, no statutory right of withdrawal is required for distance sales. Therefore, <strong data-start=\"885\" data-end=\"959\">all digital product sales on our platform are final and non-refundable<\/strong>, whether the purchase is made from Switzerland or from a country within the European Union.<\/p>\n<div>However we have a team that will be happy to answer all your questions and offer solutions or help with issues related to the purchase and use of the product (technical issues or troubles downloading the templates or others).<\/div>\n<div>\u00a0<\/div>\n<div>You can reach out to us by email:\u00a0<strong>hello@hi-render.com<\/strong><\/div>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<script>function getWR360PopupSkin(){return 'light_clean';}<\/script>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Conform\u00e9ment \u00e0 la Directive europ\u00e9enne 2011\/83\/UE et au UK Consumer Contracts Regulations sur les droits des consommateurs, le droit de r\u00e9tractation ne s\u2019applique pas aux contenus num\u00e9riques non fournis sur un support mat\u00e9riel, d\u00e8s lors que l\u2019ex\u00e9cution a commenc\u00e9 avec l\u2019accord pr\u00e9alable expr\u00e8s du consommateur et la reconnaissance qu\u2019il perd ainsi son droit [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10587","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/pages\/10587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/comments?post=10587"}],"version-history":[{"count":9,"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/pages\/10587\/revisions"}],"predecessor-version":[{"id":16544,"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/pages\/10587\/revisions\/16544"}],"wp:attachment":[{"href":"https:\/\/hi-render.ch\/en\/wp-json\/wp\/v2\/media?parent=10587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}